If a driver feels they're wrongly terminated, many feel there's not much recourse, either. Drivers must pay $200 to dispute any termination, and many have said it's not worth the effort. ?Whenever there's an issue, there's no support,? said Cope, who is 29. ?It's you against the machine, so you don't even try.?
Inside Amazon, however, the program has been chalked up as a success, a former engineer who worked on the program told Amazon. And that bears out in the numbers. Around 4 million drivers have downloaded the app worldwide including 2.9 million in the US, according to the report. More than 660,000 people in the US have downloaded the app in the last five months alone.
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